Privacy Policy

Effective Date: January 1st, 2025

Maidstone Home Healthcare (“MHH”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect 1.1. Personal Information: Includes your name, contact details, payment information, and any other details you provide when signing up for memberships, requesting services, or contacting us. 1.2. Health Information: Includes medical history, care requirements, and any related information necessary to provide therapy, counseling, postnatal care, postsurgical care, or respite services. 1.3. Usage Data: Includes details about your interactions with our website, services, and educational content. 1.4. Cookies and Tracking Technologies: Information collected through cookies or similar technologies to enhance your experience on our website.

2. How We Use Your Information 2.1. To deliver and manage our services, including memberships and caregiving support. 2.2. To communicate with you regarding your services, updates, or inquiries. 2.3. To personalize your experience and improve the quality of our services and educational content. 2.4. To process payments securely through third-party payment processors. 2.5. To comply with legal obligations and safeguard your information in accordance with applicable laws.

3. Information Sharing and Disclosure 3.1. Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, IT support). 3.2. Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order. 3.3. Client-Authorized Disclosure: Information will be shared with family members or caregivers only with your explicit consent. 3.4. Anonymized Data: We may use anonymized and aggregated data for research, analysis, or marketing purposes.

4. Data Security 4.1. We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. 4.2. Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure. You acknowledge this risk when providing your information.

5. Your Rights 5.1. Access and Correction: You may request access to the information we hold about you and request corrections to inaccuracies. 5.2. Data Deletion: You may request the deletion of your personal information, subject to legal and operational requirements. 5.3. Opt-Out: You can opt out of marketing communications or withdraw consent for data processing where applicable.

6. Retention of Information 6.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

7. Third-Party Links 7.1. Our website or educational materials may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy 8.1. MHH reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. 8.2. Continued use of our services constitutes acceptance of the updated Privacy Policy.

9. Contact Information For questions or concerns about this Privacy Policy, please contact:

Maidstone Home Healthcare
Info@MaidstoneHomeHealthcare.com
(416) 249-4949
www.MaidstoneHomeHealthcare.com